What is included in the course fee?
The course fee includes the course sessions and materials (primarily digital versions), as well as the coffee breaks and participation in all social events.

Do we get printouts of the course slides?
The slides will be available for download during the course. Often the lecturers make changes shortly before and even during the course, so printouts are not likely to be up to date.

When do I get the course information?
Information including the detailed course programme, the list of preparatory work, and articles to read in advance will be sent via e-mail closer to the date of the event.

I will need to apply for a visa in order to attend, will you be able to support me?
Once you have registered for the course, please contact us on WorldPopAdmin@soton.ac.uk and we will be able to write a letter of support for your application. For more information, please visit https://www.southampton.ac.uk/ml/international/visas.page.

Do I have to register for the social events?
Yes, registration is compulsory all social event including the trip to the Royal Geographical Society WorldPop evening event in London . Further information regarding the social events and a registration form will be sent by email.

I’m on the waiting list. How good is my chance of getting into the course?
This is very hard to predict and depends on your place on the waiting list. In any case, we will inform you as soon as possible about cancellations. If we don’t contact you, then there is no place available for you.

I am ill and cannot attend my course. What should I do?
You must inform the course coordinator (WorldPopAdmin@soton.ac.uk). Additionally, you need to send a medical certificate from your doctor. Only in case of a serious illness will the course fee be refunded.

I have to cancel my registration. Will the course fee be refunded?
You must notify the course coordinator (WorldPopAdmin@soton.ac.uk). 90% of the course fee will be refunded if cancellation is received before November 1st, and 50% if cancellation is received after that but before November 15th. No refund will be made for cancellation after November 15th.

I’m not yet sure whether it is possible for me to participate. Can I reserve a place?
No, places will be limited to 50 participants.

What type of payment methods are accepted?
Payment can be made by credit or debit card issued by Visa, Delta, Mastercard, Solo, Maestro (if issued in the UK) and Visa Electron. We are unable to accept Amex or GE Capital for online payments

I don’t know the 3D Secure code of my credit card. Where can I get it?
You can ask your bank for the 3D Secure code. They should be able to give it to you within a few days.

Will IT support be available?
Our IT team can assist you with installing software or access to the local server, and IT staff will be available in the course rooms from time to time.

Do we have internet in the course rooms?
Yes, internet guest accounts will available in addition to eduroam (education roaming).

How can I get a better prices for accommodations?
The Elizabeth House Hotel is offering a 10% discount to attendees of our Winter School.  In order to get this discount, please book your room with the hotel directly via e-mail on mail@elizabethhousehotel.com, letting them know that you will be attending the WorldPop Winter School 2018. For other accommodation options, please see the accommodation section of this website.

If you have further questions, please don’t hesitate to contact us: WorldPopAdmin@soton.ac.uk